Randomly locked out of premium content

[dlf_kenm]

Brutus, you should be set now. Please try it and let me know. Thanks

[brutuswins]

Brutus, you should be set now. Please try it and let me know. Thanks

Good morning. It seems to be fixed, thank you!

[J Stone]

I am having the same issues as well.

[tom14cat14]

Same here

[kaso]

I am in the same boat today... no access.

[osubuckeyeman]

Not able to get into premium content. Not happy this continues to happen and now during my Rookie draft.

[HannibalSelecta]

Same here. Just had to do my UK based rookie draft with no rankings. Not impressed!

[dlf_kenm]

Hey guys, of course my apologies for the issue happening again. Certainly not intentional. Our membership software is experiencing issues once again, so we disabled it right away. You should have full access to the site once again, and you will continue to until we implement a replacement solution. This is no small undertaking, but clearly we cannot continue with this software and the persistent issues. We are working hard to make sure this does not happen again.

Thank you for your patience.

KM

[dlf_kenm]

Just a quick follow up on this issue.

In the last few days, we have completed a migration to an entirely new membership platform on the DLF website. This was huge undertaking, about the biggest change we could make to our environment short of an entirely new website. It had to be done quickly, and it had to be completed with minimal to no impact to you, our community.

With an enormous amount of work, and assistance from a (not inexpensive) consultant who specializes in these types of migrations, we have completed the process of moving to a new membership platform. The issues from this thread, where access suddenly stops working for days at a time, should/will be a thing of the past.

Not patting ourselves on the back (too much) for pulling this off in the middle of one of the busiest times of the year on insanely short notice with no significant fallout. Mostly just want to let you all know we have taken steps to address these issues. We care very deeply about the user experience here, and the issues we were experiencing were no longer tolerable. Despite the terrible timing and limited runway for a change like this, we did what needed to be done.

Thanks for your patience through all of these issues. We listen to your feedback, and genuinely appreciate your patience in situations like these. We'll always do our best to be the best.

Just like you guys.

Thanks

KM

[ajpmn01]

Wow - I'm super impressed with the comprehensive and complicated solution being pulled off quickly and transparently. As a user periodically affected by this issue over the years, the responsiveness and attention of the admins to the challenges I've experienced has been much appreciated and kept me on the platform. I hope this will no longer be a issue and appreciate the obviously not easy but still necessary solution. Thanks!!

[Vectorgod]

Just happened to me this morning. Subscription paid on July 17, 2020 through PayPal. Subscription detail information says annual but also says $30 PER MONTH? Hopefully this is just a typo! Also sent a help desk request.

EDIT--And now I logged out, attempted to log back in, completely locked out.

[Vectorgod]

I am still locked out! I sent a help request and posted this message more than 24 hours ago.