Randomly locked out of premium content

Administrative announcements, suggestions, opinions, complaints, problems, wish list items. Whatever it is about the administration or operation of the site or forum, you can find or post it here.
User avatar
dlf_kenm
Administrator
Posts: 1308
Joined: Sun May 14, 2006 12:28 am
Contact:

Re: Randomly locked out of premium content

Postby dlf_kenm » Sun May 05, 2019 8:32 pm

Brutus, you should be set now. Please try it and let me know. Thanks

brutuswins
Role Player
Role Player
Posts: 453
Joined: Thu May 03, 2018 7:11 pm

Re: Randomly locked out of premium content

Postby brutuswins » Mon May 06, 2019 7:01 am

dlf_kenm wrote:
Sun May 05, 2019 8:32 pm
Brutus, you should be set now. Please try it and let me know. Thanks
Good morning. It seems to be fixed, thank you!
PPR 12team 1QB, 2RB, 3WR, 1TE, 3Flex
12th
QB: Drew Brees, Baker Mayfield, Jimmy Garoppolo
RB: Alvin Kamara, Miles Sanders, Clyde Edwards-Helaire(r).... Ke’Shawn Vaughn(r), Latavius Murray, , Jaylen Samuels, Mike Boone, James Robinson
WR: Michael Thomas, Odell Beckham, Juju Smith-Schuster, TY Hilton, Darius Slayton..... Van Jefferson(r), Anthony Miller, Quintez Cephus, Peoples-Jones, Proche
TE: George Kittle.... TJ Hockenson, Jared Cook, Dawson Knox, Jace Sternberger

12team .5PPR 1QB, 2RB, 3WR, 1TE, 2FLX
**2019 Champion**
QB: Dak Prescott, Tom Brady, Ryan Fitzpatrick, Andy Dalton
RB: Christian McCaffery, Melvin Gordon, D’Andre Swift(r), Damien Williams, Devonta Freeman, Lamar Miller, Ito Smith, Mike Boone, Brian Hill, LeSean McCoy
WR: DeAndre Hopkins, Keenan Allen, DJ Moore, Tee Higgins(r), Julian Edelman, Rashard Higgins, Cole Beasley, Phillip Dorsett, KJ Hill(r)
TE: Austin Hooper, Mike Gesicki, Kyle Rudolph, Jace Sternberger

J Stone
Combine Attendee
Combine Attendee
Posts: 18
Joined: Wed Mar 06, 2013 6:04 am

Re: Randomly locked out of premium content

Postby J Stone » Sun May 12, 2019 3:24 am

I am having the same issues as well.

tom14cat14
Captain
Captain
Posts: 821
Joined: Tue Jul 25, 2017 8:46 am

Re: Randomly locked out of premium content

Postby tom14cat14 » Sun May 12, 2019 3:33 am

Same here

kaso
Combine Attendee
Combine Attendee
Posts: 1
Joined: Thu May 02, 2019 6:49 am

Re: Randomly locked out of premium content

Postby kaso » Sun May 12, 2019 5:20 am

I am in the same boat today... no access.

User avatar
osubuckeyeman
Practice Squad
Practice Squad
Posts: 167
Joined: Sun Mar 12, 2017 8:01 am

Re: Randomly locked out of premium content

Postby osubuckeyeman » Sun May 12, 2019 6:02 am

Not able to get into premium content. Not happy this continues to happen and now during my Rookie draft.
QB. R.Wilson, D.Prescott, A.Dalton

Rb. Zeke, T. Gurley, R. Mostert, R. Freeman, D. Freeman, C. Edmonds, M. Brown, N. Hines. Darrel Williams, Mike Webber

WR. W. Fuller, C. Davis, S. Shepard, C. Kirk, R. Cobb, R. Higgins, K. Bourne. Z. Pascal

TE. G. Kittle, K. Rudolph, L. Thomas

HannibalSelecta
Combine Attendee
Combine Attendee
Posts: 1
Joined: Thu Mar 12, 2015 5:42 am

Re: Randomly locked out of premium content

Postby HannibalSelecta » Sun May 12, 2019 6:25 am

Same here. Just had to do my UK based rookie draft with no rankings. Not impressed!

User avatar
dlf_kenm
Administrator
Posts: 1308
Joined: Sun May 14, 2006 12:28 am
Contact:

Re: Randomly locked out of premium content

Postby dlf_kenm » Sun May 12, 2019 5:04 pm

Hey guys, of course my apologies for the issue happening again. Certainly not intentional. Our membership software is experiencing issues once again, so we disabled it right away. You should have full access to the site once again, and you will continue to until we implement a replacement solution. This is no small undertaking, but clearly we cannot continue with this software and the persistent issues. We are working hard to make sure this does not happen again.

Thank you for your patience.

KM

User avatar
dlf_kenm
Administrator
Posts: 1308
Joined: Sun May 14, 2006 12:28 am
Contact:

Re: Randomly locked out of premium content

Postby dlf_kenm » Thu May 23, 2019 3:49 pm

Just a quick follow up on this issue.

In the last few days, we have completed a migration to an entirely new membership platform on the DLF website. This was huge undertaking, about the biggest change we could make to our environment short of an entirely new website. It had to be done quickly, and it had to be completed with minimal to no impact to you, our community.

With an enormous amount of work, and assistance from a (not inexpensive) consultant who specializes in these types of migrations, we have completed the process of moving to a new membership platform. The issues from this thread, where access suddenly stops working for days at a time, should/will be a thing of the past.

Not patting ourselves on the back (too much) for pulling this off in the middle of one of the busiest times of the year on insanely short notice with no significant fallout. Mostly just want to let you all know we have taken steps to address these issues. We care very deeply about the user experience here, and the issues we were experiencing were no longer tolerable. Despite the terrible timing and limited runway for a change like this, we did what needed to be done.

Thanks for your patience through all of these issues. We listen to your feedback, and genuinely appreciate your patience in situations like these. We'll always do our best to be the best.

Just like you guys.

Thanks

KM

ajpmn01
Practice Squad
Practice Squad
Posts: 116
Joined: Tue Aug 18, 2015 4:10 pm

Re: Randomly locked out of premium content

Postby ajpmn01 » Wed May 29, 2019 8:15 am

Wow - I'm super impressed with the comprehensive and complicated solution being pulled off quickly and transparently. As a user periodically affected by this issue over the years, the responsiveness and attention of the admins to the challenges I've experienced has been much appreciated and kept me on the platform. I hope this will no longer be a issue and appreciate the obviously not easy but still necessary solution. Thanks!!

User avatar
Vectorgod
Pro Bowler
Pro Bowler
Posts: 1275
Joined: Fri Jun 01, 2012 2:37 pm
Location: Knoxville, TN

Re: Randomly locked out of premium content

Postby Vectorgod » Tue Aug 18, 2020 6:07 am

Just happened to me this morning. Subscription paid on July 17, 2020 through PayPal. Subscription detail information says annual but also says $30 PER MONTH? Hopefully this is just a typo! Also sent a help desk request.

EDIT--And now I logged out, attempted to log back in, completely locked out.

User avatar
Vectorgod
Pro Bowler
Pro Bowler
Posts: 1275
Joined: Fri Jun 01, 2012 2:37 pm
Location: Knoxville, TN

Re: Randomly locked out of premium content

Postby Vectorgod » Wed Aug 19, 2020 11:40 am

I am still locked out! I sent a help request and posted this message more than 24 hours ago.


Who is online

Users browsing this forum: No registered users and 1 guest